Product QUESTIONS
What are the ingredients/allergens for the shortbread cookies?
Ingredients for Biscuits -
•Stork Butter (rapeseed, palm, sunflower, water, salt, emulsifier, citric acid)
•Plain Flour ( WHEAT flour, calcium carbonate, iron, niacin, thiamin, may contain soya)
•Caster Sugar
Ingredients for Royal Icing -
•Meringue powder (WHEAT starch, dried EGG albumen, sugar, modified starch, acidity regulators, cream of tartar, dextrose stabiliser-guar gum)
•Food colouring (glucose syrup, water, sugar)
•Water
Allergy advice - for allergens, please see in CAPITALS
ONCE OPENED FROM PACKAGING, CAN BE STORED IN AN AIRTIGHT CONTAINER FOR UPTO 9 MONTHS
what is your booking timeframe?
Ideally, 2 weeks notice is required for smaller orders. Larger orders of 100+ biscuits would require at least 1 months notice but earlier enquiries are recommended to avoid disappointment.
How are the cookies packed for postal orders and local collections?
For all postal orders, a great deal of care and effort goes into packing each order to ensure they are not damaged or broken during transit, however due to their delicate nature, there is no guarantee.
All cookies come individually heat sealed in cellophane bags to keep their freshness and then bubble wrapped for the bumpy ride ahead.
For local collections, a variety of options are carefully considered when packed. Each cookie is individually wrapped in cellophane bags and placed into white boxes or brown bags. These are chosen according to what fits your custom made cookies as the shape, size, and amount of cookies are taken into consideration.
HOW LONG DOES SHIPPING TAKE?
It is advised and highly recommended to use tracked services to keep a track of your goods during shipping. This can help locate your orders destination during shipping.
I do not guarantee delivery dates and follow the guidelines set by Royal Mail's delivery times process. This is aimed for next working day, however this does not guarantee next day delivery. This can take between 1-3 working days during busy periods and holidays.
Guaranteed next day delivery service is also available upon request for urgent orders.
CAN I GET A REFUND IF IT ARRIVES BROKEN OR LATE?
Simply Blossom will not be liable for any loss or damage as we have no control over Royal Mail's services and how they are handled.
No refunds are given for delayed orders and postage is non-refundable.
WHAT ARE THE SHELF LIFE OF THE shortbread COOKIES?
Cookies are tried and tested and have a shelf life of 9 months if kept within the packaging. Once opened these must be consumed within 3 months
Do you deliver overseas?
As much as l would love to be able to ship overseas this isn't possible at the moment.
ORDERING YOUR COOKIES
Can I get your cookies for birthdays or any other non-Islamic occasions?
Unfortunately due to my Religious beliefs and faith, this is something l no longer cater for. More information about this can be found on my IG highlights section.
Can I cancel a customised order?
Simply Blossom can offer a refund on custom sets up to 24 hours only after accepting a payment. Anything after 24 hours means l can't refund but am happy to book/reschedule your order on a single occasion, for another suitable date, within a 3 month timeframe. Please bear in mind rebooking/rescheduling can ONLY take place ONCE and cannot be changed due to other bookings.
On all bookings, a 3 month time frame to book a confirmed date is required. Anything after 3 months would cancel the order. A further payment would be required to be booked again.
What is the minimum order?
Minimum order requirements are 12 individual cookies.
For giftsets, a minimum order requirement is 5 individual cookies.
WHEN WILL I RECEIVE MY REFUND?
Refunds can take upto 24-48 hours depending upon your bank/building society.
How big are your cookies?
Ideally a standard sized cookie is 3", but my cookies range between 2-4 inches in size.
All cookie prices vary according to size and detail per cookie.
HOW DO I PAY FOR MY ORDER?
Card payments and Bank transfer are accepted.
For bank transfer please see information below:
S Akram
77-85-65
58834668
To ensure your order is successful, please:
1. Quote your order number when making the bank transfer.
2. Make the payment within 24 hours.
Didn't find what you were looking for? Feel free to contact us at any time!